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Knowledge base
FAQs
Shipping
7
when will my order arrive?
where does skoah ship to?
how much is shipping?
i live by a store can i do an in-store pickup?
how do i track my order?
View all 7
Order
3
shoot! i made a mistake with my order.
is it safe to shop at skoah.com?
can i use an in-store gift card on my online purchase?
Gift Cards
4
when can i expect my e-gift kard to arrive? how do i gift it?
how do i check the balance of my gift card?
can i use my gift card for online purchases?
can i return my gift kard?
Returns & Exchanges
3
can i return my products?
yikes! i received the wrong product(s)!
what happens if I don't like some of these products?
Online Booking
4
is my booking account different from my account i use to shop at skoah.com?
why do i have to enter my credit card?
i can’t seem to see my membership discount?
i have a facial certificate / gift card, how do i use this to book?
Products
58
what’s in your products?
do you test on animals? and are your products vegan?
are your products gluten-free? i’m allergic.
my skin is sensitive, will i react to skoah products?
i see propylene glycol in some products – isn’t that antifreeze?
View all 58
Membership
12
which membership is right for me?
how does my membership work?
how do i cancel my membership?
can i share my membership?
i've misplaced my terms and conditions, what are they?
View all 12
Peel Facial
9
about our peel
what does it do?
how often can i do a peel?
what are the risks and warnings?
what can I expect after the treatment?
View all 9
Facials
33
how often should I really come for facials?
can I come for a facial weekly?
what does a power facial entail?
what is the best facial for acne?
why do I still have blackheads after my facial?
View all 33
About skoah
10
do you have a recycling program?
why are your labels plain?
is your entire staff just women? do you hire men?
is skoah a Canadian company?
how long have you guys been open?
View all 10
Age
6
if I'm older, do I still need to take care of my skin?
adult acne
what is the best way to treat teenage acne?
does dry skin cause wrinkles?
best anti-aging tips
View all 6
Ingredients
23
why do we use preservatives?
why do we use propylene glycol?
so I don't have to take AHA off?
what is the scent in the kleansing lotion?
is it pronounced A-H-A or A-HA?
View all 23
Routine
23
do I have to cleanse 2 times daily? why?
do I need to wear sunscreen in the winter?
5 minute morning skincare (the basics and how to have a quick and efficient routine)
how to use face masks?
is double cleansing necessary?
View all 23
Skin Concerns
36
why can't I pop it?
do I have like... really loose skin? How do I make it tighter? I just feel like it's really saggy.
why does my child have blackheads?
how do I make my pores smaller?
why does my pH have to be balanced?
View all 36
Skin Types
10
i don't need an SPF because I'm a darker skin tone
should men have skincare routines?
what is dehydrated skin? and how to help it
what happens to your skin while you sleep?
what do you do when you have acne and dry skin?
View all 10
Misc
5
what's wrong with using my apricot scrub?
timely results with skincare
what is the difference between UVA and UVB rays?
should we be using pH meters on skin?
the ultimate guide to pH and your skin
Facialicious
1
How long is the facialiscious facial?
Glow
4
How long is the glow facial?
Do I get dermaplaning and high frequency with the glow facial?
Is the high frequency part of the glow facial recommended for everybody?
Can I keep my jewelry on during my glow facial?
Superglow
2
How long is the superglow facial?
Do I get dermaplaning and high frequency with my superglow facial?
High Frequency
0
Dermaplaning
0
Illuminate Serum
8
What does the illuminate serum do?
What are the main ingredients of the illuminate serum?
Who can use the illuminate serum?
Is the illuminate serum pregnancy safe?
Is the illuminate serum ok for sensitive skin?
View all 8
Power Plus Facial
0
zink lotion 30
9
What does “ocean, lake and river safe” mean?
What is the zink lotion’s SPF level?
What is zinc oxide?
Will zink lotion 30 leave white residue on my skin?
Will zinc oxide hurt my skin?
View all 9
dewlux lotion 30
9
Are dewlux face kream 30 and dewlux lotion 30 the same product?
Is dewlux face kream lite 30 still available?
Is dewlux lotion 30 a high performance product?
Is dewlux lotion 30 for day or night use?
Can I use dewlux lotion 30 if I have oily skin?
View all 9